This is where you can find various terms and conditions relating to bookings at The Suncliff Hotel (Part of Oceana Hotels & Restaurants)
Limited Parking is available free of charge within the hotel grounds on a first come first served basis only for guests who book directly with the hotel by phone or on our official website. The guests booking through a third party will be charged £12.00 per day. Vehicles & their contents are parked entirely at the guests own risk. Please collect a permit from reception on arrival. On street parking is available but chargeable for a small fee.
Please note that all cards used for payment must be presented to Reception on check in for a chip and pin security swipe. If this is not possible please contact Reservations on 01202 298350 as we will require our 3rd party authorisation form to be filled out and returned prior to arrival. 3rd Party forms cover payment for up to £500.00 in value, if this amount is exceeded we will require payment by bank transfer. If the card is not present and no 3rd party form has been received payment will be refunded to the original form of payment and another payment method requested before check in is permitted.
On check-in you will be asked if you wish to open a credit facility to charge extras to during your stay, a valid credit or debit card will be pre-authorised for an amount you choose upon check-in. Once this limit is reached the hotel will automatically collect the authorisation and ask you for another pre-authorisation before re-opening the facility. Should you choose not to open an account you will need to pay as you go for any extras you have, all of our outlets accept cash and card payments. In the event you do not use your credit facility, any amount pre-authorised will be released on your departure.
We allow the accommodation of small dogs (one dog per room) at a supplement of £20 per day. As a matter of courtesy to other guests, dogs are only allowed in certain OUTDOOR public areas at the Hotel, mainly because food is served throughout our bars, lounges, restaurants and poolside areas. Please ask a member of the team for designated dog friendly areas. For health and safety reasons we DO NOT accept dogs in our 1st Floor Sea View or Superior Terrace rooms or our Ocean Front Suite. A pet bond must be signed at check in, along with a £50 refundable deposit. Any damage, soiling or excessive dog hair on soft furnishings will incur specialist cleaning charges. Cats & other animals are strictly prohibited. Guide and assistance dogs are exempt from this policy and charges providing correct certificate/paperwork is provided on check-in.
All same sex groups will be required to pre authorise & sign a £100 per person bond on arrival, monies will only be taken if the terms and conditions of the bond are broken. All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full non-refundable payment will be required within 7 days of the reservation being made, no cancellations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.
